Audit, research and surveys
Organisational audits and tailored research.
We carry out in-depth audits and tailored research to answer your most complex strategic questions. Whether you need to evaluate the effectiveness of a programme, analyse organisational processes or conduct exploratory research, our multidisciplinary team combines scientific rigour with field expertise to give you recommendations you can act on.
Why choose our services?
A tailored approach
Every project is unique. We design a methodology built for your objectives and your organisational context.
Complete confidentiality
Rigorous protection of your sensitive data, high security protocols and strict confidentiality agreements.
Actionable recommendations
Beyond the diagnostic assessment: concrete, prioritised and realistic solutions to improve your practices.
Multidisciplinary expertise
Social research, law, criminology, statistics and management, for a complete and nuanced analysis.
Our audit and research services
Organisational audits
A full assessment of your processes, practices and policies, to identify strengths, weaknesses and opportunities.
- Regulatory compliance audit
- Assessment of programme effectiveness
- Analysis of decision-making processes
- Organisational climate audit
Evaluative research
Rigorous measurement of the impact and effectiveness of your programmes, using quasi-experimental methodologies.
- Impact evaluation of social programmes
- Cost-benefit analysis
- Evaluation of implementation processes
- Beneficiary satisfaction studies
Exploratory research
In-depth investigation of complex or emerging phenomena, to understand the dynamics at work and generate hypotheses.
- Qualitative studies (interviews, focus groups)
- Documentary analysis and literature reviews
- Participatory action research
- Needs and feasibility studies
Tailored surveys
Design and delivery of custom surveys among specific populations.
- Employee satisfaction surveys
- Stakeholder surveys
- Surveys of needs and expectations
- Brand perception studies
Our approach
Scoping and diagnostic assessment
Meetings with stakeholders to understand the context, define the objectives and build the research plan.
Data collection
Mixed methods: interviews, observation, documentary analysis, surveys and focus groups.
Rigorous analysis
Data processing with triangulation of sources, validation and interpretation set in context.
Strategic recommendations
Concrete, prioritised recommendations, each paired with an action plan to ease implementation.
Examples of illustrative engagements
These examples describe illustrative engagements: they show how we work. They report no actual engagement and name no client. Engagements we have actually carried out remain our clients’ property and are not disclosed.
Auditing a complaints-handling process
An organisation wants to know where its complaints process loses time, information or trust.
Analysis of a sample of files spanning several years, interviews with the staff involved, a survey of complainants, and comparison with practices documented elsewhere in Canada.
- A mapping of the complainant’s journey, step by step
- Documented gaps, each tied to an item in the file
- Prioritised recommendations with an estimate of the effort required
Evaluating a reintegration programme
An organisation needs to demonstrate the real effect of its programme, beyond the number of participants.
A mixed-methods study: comparison between participants and a control group on indicators agreed in advance, interviews with participants, and consultation with partner employers.
- A measure of effect, stated together with its methodological limits
- Success factors and persistent obstacles, documented
- A report that can be used in a funding application
Understanding why people drop out along the way
A service finds that people stop coming to it before the support process ends, without knowing why.
Analysis of follow-up data, interviews with people who broke off partway through, and a review of the break points in the process.
- Break points identified and ranked
- Recommendations for adjusting the pathway
- Follow-up indicators to put in place
Deliverables included
- An executive report with a summary and prioritised recommendations
- A detailed report with the methodology, the findings and in-depth analysis
- Technical appendices (questionnaires, interview guides, tables)
- A presentation of the key findings for your stakeholders
- A debrief session to interpret the findings
- A recommended action plan with a timeline and follow-up indicators
Start your audit or research project
Every project is unique. Contact us to receive a tailored proposal matched to your objectives and your budget.